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FAQ

Orders, Shipping and delivery information

How long will it take to process my order?

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Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party licensed alcohol retailer.

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include a tracking number.

If it has been more than 3 business days and you have not received a tracking email, please contact orders@thesmithwines.com for assistance.

How long will it take to receive my order?

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Standard delivery nationwide, 7-14 business days. 1-2 business days in CT

After my order is shipped, how do I check the status of my order?

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When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

What states do you ship to?

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We ship to 37 states, plus D.C.

Unfortunately, we do not ship to Alabama, Alaska, Arkansas, Delaware, Kentucky, Minnesota, Mississippi, New Hampshire, North Dakota, Oklahoma, South Dakota, Utah, & Vermont. We do not ship to Puerto Rico.

Do you ship internationally?

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We currently ship exclusively in the U.S. As we continue to grow, we will look to expand internationally.

Is an adult signature required for my wine delivery?

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Someone 21+ years of age must be home to sign for the shipment of wine. Please plan accordingly by entering a shipping address that will allow someone 21 years or older to be available in person to sign for the package. Please keep a valid form of ID on hand.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your wine during normal business hours, we recommend having it shipped to your place of work.

What do I do if I recieve the wrong item? Or if my bottle is damaged?

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We strongly advise you to inspect your order upon reception and contact us immediately if the bottle arrived broken, or if you receive the wrong item. In either of these instances, we will evaluate and work to replace the damaged or missing bottle.

You can always contact us at orders@thesmithwines.com.

Billing information

What payment methods do you accept?

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We accept VISA, Mastercard, AMEX, Discover, Diner's Club, Apple Pay, & Google Pay.

We also accept Shop Pay (Powered by Shopify). Shop Pay makes checking out faster for you by securely saving your shipping and payment details.

Refund policy

Do you offer refunds?

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Returns/Refunds
Unfortunately we do not accept returns. However, in the case that the bottle arrived broken, or if you receive the wrong item, we will evaluate the issue and make it right. 

You can always contact us at orders@thesmithwines.com.

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