FAQ

Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party licensed alcohol retailer.

All wine orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include a tracking number.

If it has been more than 3 business days and you have not received a tracking email, please contact orders@thesmithwines.com for assistance.

Wine and merch ship separately, as they are fulfilled from separate warehouses. Processing time for merch is 1-3 business days. There will be longer fulfillment and delivery time during the holiday season for merch orders.

Wine: Standard delivery nationwide, 1-7 business days. 1-2 business days in CT

Merch: Standard delivery nationwide, 4-7 days

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

WINE - We ship our wines to 39 states, plus D.C.

Unfortunately, we do not ship to Alabama, Alaska, Arkansas, Hawaii, Michigan, Mississippi, North Dakota, South Dakota, South Carolina, Tennessee, Virginia & Utah.

We do not ship to Puerto Rico.

MERCH - We ship merch to all 50 states

We currently ship exclusively in the U.S. As we continue to grow, we will look to expand internationally.

Our shipping rate is a low flat rate shipping fee of $10 for all orders containing 1-5 bottles of wine. We offer free shipping for all orders of 6 or more bottles.

Free shipping for all merch.

Someone 21+ years of age must be home to sign for the shipment of wine. Please plan accordingly by entering a shipping address that will allow someone 21 years or older to be available in person to sign for the package. Please keep a valid form of ID on hand.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your wine during normal business hours, we recommend having it shipped to your place of work.

We strongly advise you to inspect your order upon reception and contact us immediately if the bottle arrived broken, or if you receive the wrong item. In either of these instances, we will evaluate and work to replace the damaged or missing bottle.

You can always contact us at orders@thesmithwines.com

We offer free flat rate shipping on all merch. Flat Rate (Standard) takes 4-7 business days after your order has been processed.

We accept VISA, Mastercard, AMEX, Discover, Diner's Club, & Apple Pay.

We also accept Shop Pay (Powered by Shopify). Shop Pay makes checking out faster for you by securely saving your shipping and payment details.

Returns/Refunds
Unfortunately we do not accept returns for wine. However, in the case that the bottle arrived broken, or if you receive the wrong item, we will evaluate the issue and make it right. 

You can always contact us at orders@thesmithwines.com.

For Merch, any issues regarding misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date.

For any other issues not listed above, please contact us directly, so we can evaluate the issue.

orders@thesmithwines.com