Refund policy

RETURNS:

Wine: All sales are final and returns and exchanges are not accepted.

Merch: If you received a damaged or defective item or the wrong item was sent, please send a detailed description and clear photos of the issue. Submit a problem report within 15 days of delivery. We’ll be happy to assist you and reship the product.

If your merch item has no movement for several days and officially declared lost, we're happy to replace your item. 

Wineware: Our wineware fulfillment partners allow a 30-day return policy. Items must be in the same condition that you received it, unused with tags and original packaging. Customers pay return shipping.  

In the case your order is damaged, defective or the wrong item is received, please notify us right away at orders@thesmithwines.com and we will escalate issue to get the issue resolved ASAP.  

Sale items are non-refundable.

MISSING, INCORRECT, OR DAMAGED GOODS:

Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at orders@thesmithwines.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

FAILURE TO DELIVER:

If you enter an incorrect delivery address in connection with your order or otherwise fail to sign for your order upon delivery, email us at orders@thesmithwines.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $ restocking fee. 

REFUNDS AND EXCHANGES:

We do not offer exchanges. We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at orders@thesmithwines.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.